Club Player Casino

Information on how Club Player Casino collects and protects your personal data.

Privacy Policy

This Privacy Policy sets out how personal information of users of the Club Player Casino website and related services is collected, used, disclosed, and protected. Club Player Casino operates from Costa Rica and holds a Curaçao Gaming Control Board license. By accessing or using the platform, each user acknowledges and consents to the practices described in this document, as they may be updated from time to time in accordance with section 10 below.

1. Information Collected

Personal information collected by the platform is limited to what is necessary to provide the services, verify eligibility, comply with applicable laws, and maintain security and integrity. The categories of information collected include the following.

1.1. Personal Identification Data

  • Name
  • Date of birth
  • Residential address
  • Email address
  • Telephone number

These data are collected during account registration, identity verification, and related processes.

1.2. Financial Information

  • Payment method details
  • Transaction and payment history
  • Withdrawal methods and preferences

These data are processed to facilitate deposits, withdrawals, and prize or payout transactions where applicable.

1.3. Gameplay and Activity Data

  • Account activity records
  • Betting and gaming history
  • Game and content preferences
  • Participation in competitions, tournaments, or similar activities
  • Use of particular platform features and tools

These data are used for service delivery, operational purposes, and fraud and abuse prevention.

1.4. Technical and Device Information

  • IP address
  • Browser type and settings
  • Operating system and device type
  • Device identifiers
  • Cookies and similar tracking technologies

These data are used to support platform functionality, detect unauthorized access, and analyze usage and performance.

1.5. Marketing and Communication Preferences

Information regarding user choices and consents for receiving promotional communications, newsletters, and other marketing materials is collected and maintained on a consent basis.

2. Purpose of Data Collection

Personal information is collected and processed for the following purposes:

2.1. Account Management

  • Creating, maintaining, and administering user accounts
  • Applying and enforcing the platform’s terms and conditions and related policies

2.2. Eligibility Verification

  • Confirming age, identity, and geographic location
  • Complying with legal and regulatory requirements
  • Preventing access by prohibited or ineligible users

2.3. Service Provision

  • Enabling participation in competitions, tournaments, and other activities offered through the platform
  • Processing deposits, withdrawals, and other transactions
  • Managing and delivering prizes or payouts where applicable

2.4. Fraud Prevention and Security

  • Detecting, preventing, and investigating suspected fraudulent activity, abuse, money laundering, or unauthorized access
  • Addressing potential violations of the platform’s terms, rules, or applicable law
  • Maintaining the security and integrity of the platform and its systems
  • Meeting obligations under Costa Rican and Curaçao gaming regulations
  • Complying with applicable data protection regulations in Costa Rica and Curaçao
  • Complying with applicable gambling, anti-money laundering, and other regulatory requirements

2.6. Analytics and Improvement

  • Evaluating platform performance and stability
  • Analyzing user behavior and interaction with services
  • Improving functionality, security, and user experience

2.7. Marketing Communications

  • Sending promotional materials, updates, and offers to users who have provided consent or where permitted by law
  • Managing subscriptions and opt-out requests for such communications

Personal information is processed on one or more of the following legal bases, as applicable under applicable privacy laws in licensed jurisdictions:

  • Consent provided by the user during account registration, identity verification, or through explicit opt-in mechanisms, including for marketing communications
  • Contractual necessity, where processing is required to provide services requested by the user or to enforce contractual rights
  • Compliance with legal obligations, including those arising from gaming regulations in Costa Rica and Curaçao, anti-money laundering rules, and privacy legislation
  • Legitimate interests of the company or third parties in maintaining platform security, preventing fraud and abuse, managing operations, and improving services, provided those interests are balanced against user privacy rights

4. Data Sharing and Disclosure

Personal information may be shared with third parties in the circumstances set out below, in each case limited to what is necessary for the relevant purpose.

4.1. Service Providers

Personal information may be disclosed to third-party service providers that support the operation of the platform, including providers responsible for:

  • Payment processing
  • Prize or payout delivery
  • Identity verification (KYC)
  • Customer support
  • Technical infrastructure, hosting, and security

Such providers are required by contract to protect personal information and to use it only for the purposes specified by the company.

4.2. Regulatory Authorities

Personal information may be disclosed to gaming regulators, law enforcement agencies, government bodies, or other authorities where required by law, regulation, or legal process, or where such disclosure is necessary to respond to lawful requests.

4.3. Corporate Transactions

In connection with a merger, acquisition, sale of assets, corporate reorganization, or similar transaction involving the company or its business, personal information may be transferred to one or more third parties, subject to continued protection consistent with this Privacy Policy and applicable law.

Personal information may be shared with relevant third parties where necessary to:

  • Investigate or address suspected violations of terms, rules, or applicable law
  • Protect the rights, property, or safety of the company, users, or others
  • Prevent, detect, or address fraud, security, or technical issues

Winner information may be disclosed to payout providers for KYC verification and prize fulfillment. This may include the transfer of documents such as passport copies and proof of address, where required.

5. Data Retention

Personal information is retained for as long as necessary to fulfill the purposes set out in this Privacy Policy, including:

  • Providing services to the user
  • Meeting legal, regulatory, and reporting obligations
  • Resolving disputes
  • Enforcing agreements and protecting legal rights

When personal information is no longer required for these purposes, it is securely deleted, anonymized, or otherwise disposed of in accordance with applicable retention schedules, legal obligations, and industry practices.

6. Data Security

Appropriate technical, administrative, and physical safeguards are implemented to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. Such safeguards may include:

  • Encryption and secure communication protocols
  • Segregated and access-controlled storage systems
  • Access controls, authentication, and authorization protocols
  • Regular monitoring and security assessments

Despite these safeguards, no method of transmission over the internet or method of electronic storage can be guaranteed to be entirely secure, and absolute security of personal information cannot be assured.

7. User Rights

Subject to applicable privacy laws in licensed jurisdictions and any relevant exemptions, users have the following rights in relation to their personal information:

  • Right of access: to request confirmation as to whether personal information is held and to obtain access to such information
  • Right to rectification: to request correction of inaccurate, incomplete, or outdated personal information
  • Right to deletion: to request deletion of personal information, subject to legal, regulatory, or contractual retention requirements
  • Right to withdraw consent: to withdraw consent for marketing communications and, where applicable, other processing based on consent, without affecting processing that occurred before withdrawal
  • Right to object: to object to certain types of processing based on legitimate interests, where permitted by law
  • Right to complain: to lodge a complaint with a competent privacy authority if concerns regarding the handling of personal information are not resolved

Requests relating to these rights should be submitted through the contact channels indicated on the website. Responses are provided within the timeframes mandated by applicable regulations, subject to verification of identity and any legal limitations.

8. Cookies and Tracking Technologies

Cookies, web beacons, and related technologies are used to collect technical and usage data, to remember user preferences, to analyze traffic and performance, and to support content and feature delivery. Users may control the use of cookies through browser and device settings. However, disabling certain cookies or similar technologies may affect the availability or proper functioning of some features of the platform.

9. Age Verification and Restricted Access

Access to the platform and related services is restricted to individuals who satisfy the minimum age and eligibility requirements under applicable laws in licensed jurisdictions. Age, identity, and location are subject to verification during registration and may be subject to further checks at any time.

The company reserves the right to request additional documentation where necessary to verify eligibility. Accounts established by underage or otherwise ineligible users may be terminated, and funds may be forfeited, as permitted or required by applicable law and the platform’s terms and conditions.

10. Changes to This Policy

This Privacy Policy may be updated or revised from time to time to reflect changes in legal requirements, regulatory guidance, business practices, or features of the platform. Updated versions are posted on the website with an indication of the effective date.

Continued access to or use of the services after an updated Privacy Policy has been posted constitutes acceptance of the revised policy to the extent permitted by law.

11. Contact Information

Questions, concerns, or requests regarding this Privacy Policy or the handling of personal information should be directed to the company using the contact details or channels provided on the website.

This Privacy Policy applies to the collection, use, disclosure, and protection of personal information by Club Player Casino and should be read together with the Terms and Conditions and any other applicable policies made available on the platform.